Refund Policy & Terms7-Day Guarantee

Our Commitment to You

At Zorba IPTV, we uphold the standard of our IPTV subscription service. This policy specifies when refunds may be applicable, ensuring that we maintain a transparent and just process for every customer.

Refund Eligibility

You could be entitled to a total or partial refund in the following cases:

• Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
• Duplicate Payments: Accidental duplicate charge for the same subscription period.
• Initial 7 Day Window for new customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

To seek a refund, kindly follow these steps:

• Connect with our support team using our Contact page or WhatsApp.
• Please use the subject: 'Refund Request'.
• Please provide your complete name, the email linked to your subscription, and the purpose of your inquiry.

Sample Refund Request Message

Contact: Send a message via our Contact page

Message Title: Refund Request

Hello,

I am writing to ask for a refund regarding my Zorba IPTV subscription.

My Name: [Your Full Name]

My Email: [Your Subscription Email]

Reason for Refund: [Concise explanation of your concern, for example, technical errors, billing duplicates, etc.]

Thank you.

What We Need to Process Your Refund

• Account email used at checkout
• Order/transaction ID from Payment Gateway
• Brief reason and steps already tried with support
• Device/app details (e.g., Firestick + TiviMate / IPTV Smarters)

Assistance & Questions

If you have any questions about this refund policy, please contact Zorba support.